Privacy Policy
Your privacy matters. This policy explains what data SignalPe collects, how we use it, and how you can control your information.
Last updated: 8 July 2026
Contents
We Never Sell Your Data
We do not sell, rent, or trade your personal information to anyone.
Data Stays in India
All data is stored on AWS Mumbai region servers.
You Control Your Data
Delete your account and all data at any time.
1. Information We Collect
We collect the minimum information necessary to provide our services. The types of information we collect depend on how you interact with SignalPe:
Account Information: When you create an account, we collect your mobile phone number for OTP-based authentication. We do not collect your name, email, or any other personal identifiers unless you voluntarily provide them.
Media Uploads: If you use the SignalPe app to upload videos or images, we store the media files along with metadata including GPS coordinates, timestamps, and device information. This data is used solely for the purpose of documenting and reporting traffic violations.
Vehicle Information: When you use the challan check feature, we process vehicle registration numbers to retrieve publicly available challan data from government portals. We do not permanently store vehicle numbers unless associated with an uploaded report.
Usage Data: We automatically collect basic usage analytics — pages visited, features used, session duration — to improve the platform. This data is anonymised and cannot be used to identify individual users.
Risk Score Quiz: Responses to the accident risk score quiz are processed entirely in your browser. No quiz answers are sent to or stored on our servers.
2. How We Use Your Information
We use the information we collect for the following purposes:
To authenticate your identity via OTP and provide access to your account
To process and store media uploads for traffic violation documentation
To detect vehicle number plates from uploaded images using AI/ML services
To retrieve challan information from government portals on your behalf
To improve, maintain, and secure our platform
To generate anonymised, aggregate statistics for road safety awareness
We do not sell your personal data or use the media, account, or vehicle information you provide to us for advertising or profiling. Advertising shown on our public content pages is served by third parties as described in the "Advertising & Third-Party Cookies" section below.
3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to any third party.
Cloud Infrastructure: Your data is stored on Amazon Web Services (AWS) servers located in India (Mumbai region). AWS acts as a data processor under our instructions and is bound by strict data protection agreements.
AI Processing: Vehicle plate detection uses AWS Rekognition. Images are processed in real-time and are not retained by AWS after processing is complete.
Government Portals: Challan data is retrieved from the official Parivahan / VAHAN portals operated by the Ministry of Road Transport and Highways (MoRTH). We act as an intermediary — we do not share your data with government bodies unless required by law.
Law Enforcement: We may disclose information if required to do so by a court order, legal process, or lawful request from a government authority. We will notify affected users unless legally prohibited from doing so.
4. Data Storage & Security
We take the security of your data seriously and implement industry-standard measures:
All data in transit is encrypted using TLS 1.2 or higher
Media files are stored in encrypted AWS S3 buckets with access controls
Authentication tokens are short-lived and securely managed
Database access is restricted to authorised services only
We conduct periodic security reviews of our infrastructure
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of any data breach.
5. Data Retention
We retain your data only for as long as necessary to fulfil the purposes described in this policy:
Account data: Retained as long as your account is active. You may request deletion at any time.
Uploaded media: Retained for as long as the associated report is active or until you request deletion.
Usage analytics: Anonymised analytics are retained indefinitely as they cannot identify individuals.
Challan lookups: Vehicle numbers used for challan checks are not stored after the lookup is complete.
Upon account deletion, all personally identifiable data is permanently removed within 30 days. Anonymised, aggregate data may be retained.
6. Your Rights
Under applicable Indian data protection laws, you have the following rights:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Correction: You may request correction of inaccurate or incomplete data.
Right to Deletion: You may request deletion of your account and all associated data.
Right to Withdraw Consent: You may withdraw consent for data processing at any time by deleting your account.
Right to Grievance Redressal: You may raise a complaint with our Grievance Officer (details below).
To exercise any of these rights, contact us at the email address provided in the Contact section below. We will respond within 30 days.
8. Advertising & Third-Party Cookies
To keep SignalPe free to use, our public content pages may display advertisements served by third-party advertising networks, including Google AdSense.
Google's use of cookies: Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to SignalPe and/or other sites on the internet.
Personalised advertising: You may opt out of personalised advertising by visiting Google Ads Settings at https://www.google.com/settings/ads. You can also opt out of some third-party vendors' use of cookies for personalised advertising by visiting https://www.aboutads.info/choices.
More information: For details on how Google uses information from sites that use its services, see https://policies.google.com/technologies/partner-sites.
Advertising cookies are set by the ad networks, not by SignalPe. We do not have access to, and do not control, the information these third parties collect. We encourage you to review the privacy policies of any advertiser or ad network whose cookies are set through our site.
9. Children's Privacy
SignalPe is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided personal information, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
Update the "Last Updated" date at the top of this page
Notify active users via an in-app notification or SMS if the changes are significant
Your continued use of SignalPe after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
11. Contact & Grievance Officer
If you have questions about this Privacy Policy, or wish to exercise your data rights, contact us:
Email: contact@signalpe.com
Grievance Officer: As required under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, our Grievance Officer can be reached at the email above. We will acknowledge your grievance within 24 hours and resolve it within 30 days.
Have Questions?
If you have any concerns about how your data is handled, we're here to help. Reach out to our privacy team and we'll respond within 24 hours.
This policy complies with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.